Privacy Policy

1. Who We Are

GSE Studio is a business solutions and AI implementation studio focused on helping organizations improve operations, customer responsiveness and business workflows through tailored systems and technology.

For privacy enquiries relating to our website or services, you can contact us at hello@gsestudio.co .

Depending on the services provided, GSE Studio may process information on behalf of a business client. In those circumstances, the client may determine how and why its customer information is processed, while GSE Studio acts under the client's documented instructions.

2. Information We Collect

We collect information that is reasonably necessary to operate our website, communicate with prospective clients and deliver agreed services.

Information you provide directly

• Your name and business contact details.
• Your email address and other contact information you choose to provide.
• Your business name, website, country and industry.
• Information about your business challenges, operational needs and project requirements.
• Information shared through the AI Opportunity Audit form, email, WhatsApp or other communication channels.

Technical and website information

When you access our website, our hosting and technical service providers may process information such as your IP address, browser type, device information, access times and security-related logs.

Information relating to client projects

When delivering an agreed business solution, we may need access to certain business workflows, software configurations, customer enquiries, appointment details or other information authorized by the client.

The specific information involved will depend on the agreed project scope and the systems selected for implementation.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests.
• Review AI Opportunity Audit submissions and arrange discovery conversations.
• Understand business requirements and prepare proposals.
• Provide, configure, support and improve agreed business solutions.
• Communicate about projects, service updates and support matters.
• Maintain website security and prevent abuse or unauthorized access.
• Meet applicable legal, regulatory, accounting and contractual obligations.

We do not sell or rent personal information to third parties.

4. Legal Grounds for Processing

Where applicable data protection laws require a lawful basis for processing personal information, we rely on the basis appropriate to the circumstances.

These may include:

• Taking steps requested by you before entering into a contract.
• Performing a contract or providing an agreed service.
• Pursuing legitimate business interests, such as responding to enquiries and maintaining secure operations, where permitted by law.
• Complying with legal obligations.
• Obtaining consent where required, including for particular communications or processing activities.

The applicable legal basis may vary depending on your location and the nature of the information involved.

5. AI Systems and Automated Processing

GSE Studio develops and implements systems that may use artificial intelligence, automation and third-party technology providers.

Depending on the project, these systems may assist with responding to enquiries, organizing information, preparing follow-ups, scheduling appointments or routing requests to a human team member.

AI systems can produce inaccurate or incomplete results. We therefore design workflows with appropriate testing, safeguards and human escalation based on the use case.

We do not intend our systems to independently make sensitive legal, financial, employment or similarly significant decisions about individuals without appropriate human oversight and a lawful basis.

Where a client uses an AI-enabled solution with its own customers, the client remains responsible for providing any required notices, obtaining necessary permissions and using the system lawfully under the applicable agreement.

6. Third-Party Service Providers

We may use third-party providers to support our website and business operations, including:

• Website hosting and form submission services.
• Email and business communication services.
• Scheduling and appointment management tools.
• AI, automation and software integration platforms.
• Telephony, messaging and customer communication providers where required for a client project.
• Security, operational support and other professional service providers.

These providers may process information as necessary to deliver their services, subject to their applicable contractual terms and privacy practices.

We aim to select providers and configure systems with appropriate security and data protection considerations.

We may also disclose information when legally required or where necessary to establish, exercise or defend legal rights.

7. International Data Transfers

GSE Studio may work with clients and technology providers across different countries.

As a result, personal information may be processed or stored outside your country of residence.

Where required by applicable law, we seek to use appropriate contractual, technical or other lawful safeguards for international transfers.

8. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss and misuse.

Depending on the system and project, measures may include access controls, secure authentication, restricted permissions, provider security settings and operational safeguards.

No website, online transmission or information system can be guaranteed to be completely secure.

We encourage visitors not to submit passwords, confidential legal documents, sensitive personal information or unnecessary customer records through our general enquiry forms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, delivering services, maintaining business records and meeting applicable legal obligations.

Retention periods depend on the type of information, the relevant relationship, contractual requirements and applicable law.

When information is no longer required, we seek to delete, anonymize or otherwise securely dispose of it, subject to lawful retention requirements.

10. Cookies and Website Technologies

Our website and hosting providers may use essential technical mechanisms needed for website functionality, security and performance.

If we introduce optional analytics, advertising cookies or other non-essential tracking technologies, we will review the applicable notice and consent requirements and update this policy as appropriate.

You can also manage certain cookies through your browser settings.

11. Your Privacy Rights

Depending on your location and applicable data protection law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable exceptions.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.
• Lodge a complaint with an appropriate data protection authority.

To make a privacy request, email hello@gsestudio.co .

We may need to verify your identity before fulfilling certain requests. Some requests may be limited by applicable legal obligations.

12. Client-Controlled Information

Some AI and automation solutions implemented by GSE Studio may process information belonging to our business clients or their customers.

Where GSE Studio acts only as a service provider or processor, requests concerning that information may need to be directed to the relevant business client.

We will handle such requests in accordance with our contractual obligations and applicable law.

13. Third-Party Websites and Links

Our website may contain links to third-party websites or services, including communication platforms.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies before sharing personal information.

14. Children's Privacy

GSE Studio's website and services are intended for businesses and professional users.

We do not knowingly solicit personal information directly from children through our general business enquiry forms.

If you believe a child has submitted personal information to us, please contact us so we can review the matter.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data processing practices.

When we make changes, we will update the revision date at the top of this page.

16. Contact Us